Texas Roadhouse Server Validation Questions and Answers 100% Pass What is our mission statement? ✔✔Legendary Food, Legendary Service What is our story? ✔✔Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from- Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs What should you do if your table tells you their silverware or plate is dirty? ✔✔Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware What is the temperature danger zone? ✔✔40-140 When should you wash your hands? ✔✔After using the restroom, bussing plates, touching your face, etc. What does service with H.E.A.R.T. mean to you? ✔✔HEART means giving legendary service to every customer. Greeting tables and serving tables with an amazing and attentive attitude that ensures your customers will want to come back. What does H.E.A.R.T. stand for? ✔✔Howdy Engage Arrive Respond Thank You What 3 words describe Howdy? ✔✔Friendly, Energetic, and Fun Describe what happens during howdy step? ✔✔Welcome with smile and eye contact, greet immediately and flag table, recognize first-time-guest and tell story, do table inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and apps How long do you have to greet your table? ✔✔15-45 sec What should you check for when greeting your table? ✔✔plates, silverware, bread, peanuts What three words describe engage? ✔✔knowledgeable, passionate, care/concern What happens during the engage step? ✔✔serve drinks, use drink name and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat order, describe steak temps, refill bread (if needed), ring in order How long do you have to ring in drinks? ✔✔2-3 min What to do if your table gives you an appetizer order and entrée order at the same time? ✔✔Wait 5 minutes to ring in food or wait till appetizer is delivered to table What items should you be suggesting? ✔✔upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar How long should it take you to ring in drinks/apps/entrees? ✔✔2-3 min What are the foundations of service of H.E.A.R.T.? ✔✔ Why are they so important? ✔✔ What are some key points when taking a guests order? ✔✔use pivot points, make eye contact, repeat order, describe steak temps What is a pivot point? Why is it important? ✔✔A pivot point is the seating order of guest. It makes it so that food does not auction
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