Cosmetology 2 - NOCTI Review Already Passed

Cosmetology 2 - NOCTI Review Already Passed _______ is the most important communication you will have with your clients ✔✔Consultation The act of transmitting information, in the form of symbols, gestures, or behaviors, in order to express an idea is a) sign language b) communication c) listening d) speaking ✔✔Communication An important strategy to use when conducting a client consultation is known as a) interrupting regularly b) avoiding eye contact c) talking loudly d) reflective listening ✔✔Reflective Listening When you help the client select a hairstyle makeup and clothing style that is reflective of her body shape and entire lifestyle , you are subscribing to the concept. a) big picture b) fashion personality c) seasonal color d) total look ✔✔Total Look What tool can be used to put your clients at ease about your technical abilities? a) style book b) fashion magazines c) personal portfolio d) letters of recommendation ✔✔Personal Portfolio What is the very first thing you should do when meeting a new client? a) hurry b) smile c) prepare d) saunter ✔✔Smile When is it appropriate to argue with clients? a) when they are late b) when they arrive on the wrong day c) when they are dissatisfied d) absolutely, unquestionably never ✔✔Never If a client is dissatisfied with the service and you are trying to find out why, what is one of the first steps you should take a) gloss over the problem b) ask for specifics c) try to cover up the issue d) promise to do better ✔✔Ask for specifics When bringing issues or problems to your supervisor or salon manager, it is important to be.... a) an antagonist b) a complainer c) a problem-solver d) a tattle-tale ✔✔A problem-solver The best way to understand others is to begin with a firm understanding of a) your parents b) yourself c) cosmetology d) anthropology ✔✔Yourself The daily maintenance of cleanliness and healthfulness through certain daily practices is known as a) public sanitation b) health awareness c) public hygiene d) personal hygiene ✔✔Personal Hygiene Regardless of your salon's dress code, your clothing should always be clean, fresh, functional, and ___ a) subdued b) stylish c) plain d) bright ✔✔Stylish The most important point to keep in mind ab